E.J. Simoes has been in the granite business for over 25 years. He has experience in fabricating in the shop, templates, installs and repairs. At one point, he was even a general manager that was responsible for overseeing more than 30 employees. He also has 25 years of cabinet and design experience.
Dawn Simoes has worked several years in both the customer service industry, and the medical field as a nurse's aide. She knows, understands and can relate to the client's perspective when it comes to their questions and concerns.
This combination of experience and compassion means we're focused on our customers and producing great results. We take great pride in educating our clients in how to properly maintain their natural stone countertops so they last for years to come.
We provide honest, unbiased advice on how to get your countertop project from start to completion. We let you know everything that needs to be done, when it should be done and how it should be done to ensure the best possible results. We leave the final decisions up to our clients with no pressure to make an uneducated decision.
We are not salespeople. We do not try to upsell our clients on services that are not needed. In fact, we have turned down jobs because we felt that it was in our client's best interest NOT to do the service they were initially asking for. When we explained why we were not doing he service, they were greatly appreciative of our honesty, and were happy to know that we had our client's best interest at heart.
When it comes to providing the specific service, we explain everything as to how the service is going to be performed, and what to expect as a result. We start every project by setting the right expectations with our clients. If the service or repair will yield less than great results, we let our clients know BEFORE any work is to be performed. Any repair done on natural stone is not perfect. We do not set the bar high if that bar cannot be reached.
When it comes to choosing your new stone for your next project, and you're unsure as to which stone product will fit your needs best, we can provide a consultation to help make sure you're getting the product that best suits your needs. We can provide a service that includes going to the slab supplier with the client to pick out the material. We'll even meet with the fabricator to go over job details, and client concerns. Then, we'll meet the installers on site to ensure the install is done properly and meets our client's expectations, as well as our own.
Call us today to schedule your no-obligation consultation. You can dial 203-535-5910 to speak with a stone countertop expert today.